Refund & Returns Policy

At NavikoLife, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us so we can assist you.

Returns

You may request a return within 14 days of receiving your order, provided that the item is unused, in its original condition and, where applicable, in its original packaging.

To request a return, please contact us through our Contact Us page and provide your order number and the reason for the return.

Return Shipping

Unless the item is defective, damaged or incorrect, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service when returning an item, as we cannot be responsible for returns lost in transit.

Damaged or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible with your order number and clear photos of the item. We will review the issue and provide an appropriate solution.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow some time for your bank or payment provider to process the refund.

Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including personalized or specially made items and products that cannot be returned for hygiene or safety reasons.

Nothing in this policy affects your mandatory consumer rights under applicable law.

Questions

If you have any questions about returns or refunds, please contact us through our Contact Us page.